UC assessment & roadmap
Clarify what you have, what must survive migration, and whether Webex Calling, Teams Calling, a CUCM path, or a hybrid model is the right target for your sites.
Enterprise voice migrations without Monday-morning surprises.
VRTG designs, migrates, and supports unified communications for commercial organizations that can’t afford a messy cutover — Webex Calling, Microsoft Teams Calling, Cisco CUCM, and contact center environments.
Multi-site dial plans, device strategy, queues, analog edges, E911 — treated as engineering, not a checkbox install.
Connect with experienced technology professionals who understand complex enterprise environments and can help you determine the right path forward.
- SDVOSB Certified
- Veteran-owned
- Est. 2022
- SWFL
Specialty depth, end to end
Webex Calling & Teams Calling
Cloud calling design and rollout: users, devices, locations, features, and the operational model your helpdesk can actually run — on Webex Calling or Microsoft Teams Calling.
Cisco CUCM & hybrid voice
On-prem Cisco UC that still has to run, plus sequenced paths off CUCM when refresh or end-of-support makes staying put the riskier choice.
Contact center design, migration & integration
Contact center work as engineering: routing, queues, CRM/telephony integration, and cutover support. We design, migrate, integrate, and support the environment your agents use — we are not a CCaaS product vendor.
Enterprise migrations & ongoing UC support
Sequenced cutovers — site by site when needed — with validation and hypercare, then MACDs, escalation, and lifecycle for multi-site calling.
Built for commercial IT teams with real constraints
- Organizations still on CUCM / legacy Cisco UC facing refresh or end-of-support pressure
- Teams moving to Webex Calling or Microsoft Teams Calling without a messy cutover
- Multi-site companies that need consistent calling across locations
- IT leaders consolidating after acquisition or tool sprawl — including contact center estates
- Buyers who want UC specialists, not generalists learning a calling platform on your dime
Structured around your business
Migration project
CUCM / UC → Webex Calling, Teams Calling, or phased hybrid
Deployment project
Greenfield cloud calling for new sites or net-new orgs
Contact center
Design, migration, or integration of an existing contact center environment
Stabilization
Fix a struggling rollout; finish feature parity; clean up ops
Ongoing
Steady-state UC support and change management
Fixed-scope assessments are a strong first step when stakeholders need a clear migration plan before committing budget.
Work that holds up in production
We’ve led Cisco UC / Webex Calling migrations for multi-site organizations where calling is core to operations.
Senior engineers, not a ticket mill
Voice is a specialty here
Not a side offering under generic managed IT.
Migration discipline
Sequencing, feature parity, and cutover risk management.
Cross-stack awareness
Calling sits next to your network and security; we work that boundary.
Senior engineers
Senior engineers on every engagement, accountable from design through delivery.
Questions we hear first
Do you migrate from CUCM to Webex Calling or Teams Calling?
Yes. Assessment, target design, staged migration, and support handoff are a core engagement type — to Webex Calling, Microsoft Teams Calling, or a controlled hybrid path.
Do you run a contact center product?
No. We are not a CCaaS vendor. We design, migrate, integrate, and support contact center environments so routing, queues, and telephony actually land with the rest of the UC estate.
Can you support hybrid environments during transition?
Yes. Many migrations are phased. We design for a controlled transition rather than a risky big-bang cutover when the business can’t take that risk.
What about analog devices, door phones, and specialty endpoints?
Edge cases are where voice projects slip. We inventory and plan for them up front instead of discovering them on cutover day.
Will you work alongside our MSP or carrier?
Often yes. VRTG commonly owns UC engineering while other partners handle general IT or connectivity.
Planning a voice or calling move?
Let’s walk your current UC environment and outline a clean path forward — conversation with an engineer, no obligation.
Connect with experienced technology professionals who understand complex enterprise environments and can help you determine the right path forward.